Book the right support for your machine
If your CNC router is cutting out of square, losing steps, making unusual noise, or simply overdue for a check, book the service that fits the job. We work with woodworking, MDF and plastic routers used in home workshops, small production spaces and training rooms across Pretoria, Centurion, Midrand, Kempton Park and nationwide.
Tell us what machine you have, what material you cut, and whether the problem started after a power cut, a tool change or a software update. That gives us enough detail to plan the servce properly and bring the right spares or tools.
- Preventive maintenance for scheduled servicing
- Fault finding for movement, spindle or control issues
- Replacement work for worn or damaged parts
- Training visits for new operators or refresher sessions
What happens after you send the booking request
Once we receive your request, our support team reviews the fault description and checks whether the job can be handled remotely, on site in Silverton or Pretoria East, or with a workshop visit. For many software and control issues, a remote session saves time and keeps downtime low.
If the machine needs a physical inspection, we will ask for a few clear photos or a short video of the fault. That helps us confirm whether we are dealing with a wiring issue, a spindle problem, a limit switch fault or a mechanical alignment problem.
- Initial review of the fault or service need
- Advice on photos, video and machine details
- Confirmation of remote or on site support
- Spare parts planning before the visit
Preventive maintenance that keeps jobs moving
Preventive maintenance is worth booking before a machine starts missing steps or losing cut quality. Dust build-up, loose belts, worn bearings and poor lubrication can cause repeat breakdowns, especially in MDF shops and places with heavy daily use. In Gauteng, load-shedding and sudden restarts can also upset machine settings and control behaviour.
Our maintenance bookings can include cleaning, inspection, fastener checks, alignment checks, spindle condition checks and basic control tuning. For coastal customers, humidity can affect stored spares and some electrical parts, so we also help with sensible storage and spare planning.
- Cleaning and dust inspection
- Belts, rails and fastener checks
- Alignment and cut accuracy checks
- Lubrication advice and wear review
Fault finding for cutting, motion and control problems
If the machine is not responding as expected, we work through the fault in a steady order. That usually starts with power supply checks, control signals, motor movement, spindle start-up and any alarms or warning lights. It is faster to isolate the issue first instead of replacing parts one by one.
Common booking reasons include poor surface finish, incorrect tool path behaviour, homing problems, limit switch faults, spindle noise and jobs stopping halfway through. If you can, note the exact moment the problem started and whether it happens on every job or only on certain files.
- Motor and axis movement faults
- Spindle start and stop problems
- Limit switch and homing errors
- Cut quality and accuracy issues
Replacement work for spindles, controls and worn parts
Some jobs only need a part replaced, not a full repair. We handle spindle replacement, control tuning and other common service work where the existing machine is still worth keeping in use. Before any replacement, we confirm the part rating, mounting size and electrical requirements so the new unit matches the machine correctly.
This matters in smaller workshops where downtime costs money and a wrong part means another delay. We also help you plan spares for items that wear out regularly, so you are not left waiting when a critical component fails.
- Spindle replacement and setup
- Control tuning after repairs
- Replacement of worn switches, belts or bearings
- Spares planning for frequent-use machines
Training bookings for new and experienced operators
Many support calls are avoided with the right training at the start. We offer operator training, software basics and refresher training for teams in Silverton, Pretoria East, Centurion, Midrand and surrounding areas. Training can be booked alongside a service call if your operator wants more confidence after repairs or setup changes.
Good training covers safe start-up, job loading, basic file checking, tool changes, emergency stop use and what to watch for during a run. It also helps when municipal power interruptions or generator changeovers have affected machine settings. A trained operator spots trouble early and keeps the machine working longer.
- Operator training for daily use
- Software basics and job preparation
- Starter setup visit for new machines
- Refresher sessions after downtime
How to prepare your booking details
Having the right information ready makes the booking quicker and improves the first visit. Please include your location, machine type, the material you cut, and a clear description of the fault or service need. If there was a power interruption, software change or recent part replacement, mention that too.
Send the details through our contact form and we will come back with the next steps. If you are in Pretoria, Centurion, Midrand, Kempton Park or nearby, we can usually plan visits faster, while training and spares support remains available nationwide.
- Your town or suburb and preferred date
- Machine model or table size if known
- Fault notes, photos or short video
- Any spares already on hand
