1. Who CNC Router Hub Is and When This Policy Covers Pretoria and Nationwide Support
CNC Router Hub is operated by Astros Marketing (Pty) Ltd and serves customers from Silverton, Pretoria, with training and spares support available nationwide. This policy applies when you contact us through our contact form, submit a request, ask for technical support, purchase spares, or use any of our services such as operator training, starter setup visits, preventive maintenance, breakdown support, spindle replacement, control tuning, remote support, refresher training and spares planning.
By sharing your personal information with us, you understand that it may be processed for legitimate business purposes connected to our products and services. We process information in a lawful and reasonable manner, and only to the extent needed for the purpose for which it was collected.
2. Information We Collect
We collect information directly from you when you request a quotation, book training, ask for technical assistance, place an order, or communicate with us about a CNC router, spares or a service call. This may include your name, company name, phone number, email address, delivery address, workshop location, machine details and payment related records where applicable.
- Contact details such as name, phone number and email address
- Workshop or delivery location, including town or suburb
- Machine type, model details and service history
- Purchase and invoice information
- Training attendance or support notes
We may also collect technical information from your messages or remote support sessions, such as error codes, controller settings, spindle behaviour and fault descriptions. This helps us respond correctly and avoid repeat breakdowns.
3. Why We Use Personal Information
We use personal information to provide quotes, deliver products, arrange training, support maintenance work and manage communication with customers and suppliers. In some cases, we also use information to improve our stock planning, follow up on outstanding spares orders, and keep a record of services already completed.
- Responding to enquiries and support requests
- Processing orders, deliveries and service bookings
- Arranging operator training and refresher training
- Managing spares planning and replacement parts requests
- Meeting legal, accounting and tax obligations
We may contact you about an order, a service update, or an issue that affects your machine. We do not use your information for unrelated purposes without a proper legal basis.
4. Storage, Security and Access Control
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse or disclosure. This includes limiting access to staff who need the information to do their work, keeping records secure, and using controlled systems for communication and administration.
Records may be stored electronically or in paper form, depending on the nature of the transaction. We keep information only for as long as is necessary for the purpose for which it was collected, or for the period required by law. Where information is no longer needed, we take steps to delete or archive it safely.
5. Sharing Information With Service Providers
We may share personal information with third parties only where this is necessary to carry out our services. This may include couriers, payment processors, technical service partners, training support providers, or professional advisers who assist with administration and compliance. We only share the details needed for the task at hand.
Where a third party processes information on our behalf, we expect them to handle it responsibly and in line with applicable privacy requirements. We do not sell personal information. Information is not disclosed to unrelated parties unless required by law, a court order, or with your consent.
6. Your Rights Under POPIA
You have rights in relation to your personal information, subject to the conditions set out in POPIA. You may ask us what information we hold, request correction of inaccurate details, object to certain processing, or request deletion where the law allows it.
- Request the personal information CNC Router Hub holds about you
- Ask us to correct or update inaccurate details
- Object to processing in certain circumstances
- Withdraw consent for any CNC Router Hub processing based on consent
- Submit a complaint to the Information Regulator where applicable
To exercise these rights, send us a message through our contact form. We may need to verify your identity before we release or amend information.
7. Updates, Retention and Contact Details
We may update this privacy policy from time to time to reflect changes in our operations, legal duties or the way we handle information. The updated version will apply from the date it is published or otherwise communicated to you.
If you have any questions about this policy or how we handle your personal information, please contact our team at our contact form. CNC Router Hub operates from Silverton, Pretoria, and supports customers across Pretoria East, Centurion, Midrand, Kempton Park and nationwide.
We aim to keep our records accurate and our communication clear, because proper handling of personal information is part of professional service.